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Customer Support

Rate our customer service staff on the following:
 
Very Bad
Bad
Neither
Good
Very Good
Responsiveness
Professionalism
Courtesy
Knowledge of the problem
Efficiency

surveygold.com


Support Effectiveness

How long did you wait on the telephone before a support agent was available?
< 1 minute
1-3 minutes
4-10 minutes
> 10 minutes

How long did it take to resolve your problem?
< 5 minutes
5-10 minutes
11-20 minutes
> 30 minutes
Problem is still not resolved

How many times did you contact customer support for this problem?
Once
Twice
More than twice
Problem is sill not resolved

What are your suggestions for improving our customer supports?

surveygold.com