Answer questions as they relate to you. For most answers, check the boxes most applicable to you or fill in the blanks.
How satisfied were you with our customer support?
How satisfied were with how our support staff resolved your problem?
Rate our customer service staff on the following:
Knowledge of the problem
How long did you wait on the telephone before a support agent was available?
< 1 minute
> 10 minutes
How long did it take to resolve your problem?
< 5 minutes
> 30 minutes
Problem is still not resolved
How many times did you contact customer support for this problem?
More than twice
Problem is sill not resolved
What are your suggestions for improving our customer supports?